Review Management Is a Secret Weapon for Understanding Customers in 2022Reviews play an increasingly critical role in the customer decision-making process. It’s becoming ever more likely that customers will…Jul 7, 2022Jul 7, 2022
How to Engage Customers of All Ages Through Review ResponsesYour business can’t succeed without catering to the habits and desires of younger generations, categories that now encompass many buyers…Jun 7, 2022Jun 7, 2022
Customers Can Change Reviews — 5 Insights You Need to KnowHave you ever noticed a negative review that kept you up at night suddenly change to positive (or just disappear) after you take the time…May 1, 2022May 1, 2022
How to Use Negative Reviews for Customer RetentionWhen you receive a negative review, it may seem like that customer is lost forever.Apr 19, 2022Apr 19, 2022
5 Great Review Response Examples For 2022It’s 2022 and now more than ever customers are interacting with companies online. So what does that mean for review response management?Apr 7, 2022Apr 7, 2022
How Responding to Reviews Can Prevent a CrisisAs hard as you try to avoid it, at some point, your business will experience a crisis.Mar 29, 2022Mar 29, 2022
10 Warning Signs Your Reviews Are Fake30% of all reviews are fake. That’s according to a 2020 study conducted by Retail Info Systems. This study looked at reviews on over two…Mar 18, 2022Mar 18, 2022
5 Ways Grocery Stores Can Make the Most of Review ResponseOnline grocery shopping has understandably exploded in the last two years. 73% of customers surveyed in 2021 said they had purchased…Mar 8, 2022Mar 8, 2022
Pay Attention to these 15 Review Sites in 2022Gone are the days when customers reviewed their favorite businesses on just one or two review sites. Now, there are specialized sites where…Mar 2, 2022Mar 2, 2022
Why Your Customers Won’t Leave Online ReviewsGreat atmosphere, friendly and responsive staff, desirable product — you’ve pretty much perfected the customer experience. Or so you think.Feb 23, 2022Feb 23, 2022
